Refund policy

Last updated: October 15, 2026

Returns & Refunds

At House of Devina, our jewellery pieces are exclusive and often available in limited quantities. For this reason, we do not accept returns, exchanges, or refunds for reasons of personal preference once an order has been placed.

We recommend reviewing the product details, measurements and photos carefully before placing your order. If you have any questions about a piece, we're happy to help before you purchase.

Damages/received wrong item

Every piece is inspected carefully before it leaves us. But still, if your order arrives damaged/you've the received wrong item, please contact us within 24 hours of delivery with your order number, photos and an unboxing video. Our team will review the issue and assist you accordingly.

How to Start a Return or Report an Issue

Please contact us within 24 hours of delivery if you receive a damaged, defective, or incorrect item. Include your order number, clear photos, and a continuous unboxing video showing the issue.

Our team will review the details and assist you accordingly.

Note: We strongly recommend recording a continuous unboxing video when you receive your order. This helps us verify any damage or discrepancies and resolve the issue as quickly as possible.

Exceptions and non-returnable items

Some items may not be eligible for return, as stated in the return terms above or on the product listing, website at the time of purchase.

Exchanges

As our jewellery pieces are available in limited quantities, an exchange for the same piece may not always be possible. All exchange requests will be reviewed on a case-by-case basis, and our team will assist you with the available options.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at houseofdevinaofficial@gmail.com.